I need a crash course. How does all of this work?
Happy you asked.
WALLOR 2.0
Every Wallor 2.0 wallet (excluding the Basics range) has an integrated tracking device which connects with your phone through the mobile app. Through the Wallor app, you can GPS track your wallet, in real time, anywhere in the world. If your wallet gets stolen or left behind, you get notified through the app as soon as your phone and your wallet are out of the range. You can set the range to either 16.5ft (5m), 33ft (10m) or 164ft (50m).
You can also track your keys, passport, cards, ID and any other valuables with the Wallor Tracking Tags. Find out how they work below the TRACKING TAGS section below.
Plus, every Wallor reward comes with an easy to follow setup guide. So you’ll get your Wallor up and running in minutes after you receive it.
WALLOR BASIC
Every Wallor Basic pledge comes as a high quality genuine leather wallet plus an integrated, removable Power Bank, so you can charge your phone wirelessly using your wallet anytime, anywhere.
Last updated: October 10, 2018 08:57
INTEGRATED TRACKER & REAL-TIME GPS TRACKING
Read the FAQs below for questions about the integrated tracker and GPS for the Wallor 2.0 range (this excludes the Basics range).
Last updated: October 10, 2018 09:34
Do all Wallor wallets come with the integrated smart tracker?
All the wallets in the 2.0 range come with the integrated Wallor tracking device. This excludes the Basics range.
Last updated: October 10, 2018 09:08
Is the Real-Time GPS Tracking accurate in any part of the world?
Yes! Our GPS works worldwide in real time and is accurate everywhere, up to 16.5ft (5m). We’ve already tested it worldwide and the system automatically connects to the local phone network and sends the location to the cloud.
Last updated: October 09, 2018 06:40
Do I need a sim card in order for the GPS to work?
No, you don’t. Our trackers come with an embedded sim card that is connected to an IoT data plan. It’s compatible worldwide and automatically switches between networks depending on the location.
Last updated: October 09, 2018 06:40
Is the tracking system dependent on Internet or roaming?
No, none of that. Your wallet will automatically connect to the local network through our integrated eSim.
Last updated: October 09, 2018 06:40
What is the GPS coverage?
We are using a new network called NB-IoT for GPS, that supports small data transfers and the module that connects to this network comes with a low battery usage. You can find a list of full coverage areas here: https://www.gsma.com/iot/deployment-map/
For the areas that don’t support NB-IoT yet, we combine it with 2G networks.
Last updated: October 09, 2018 06:40
How much does the data plan cost?
As a Kickstarter backer, because you’re awesome and we want to reward your support, you get a free data plan for life!
Last updated: October 24, 2018 13:22
Will you use Google Maps?
We will use Google Maps for directions, while the tracking itself will be done using Wallor Maps, which are just as accurate and easy to use as Google Maps.
Last updated: October 09, 2018 06:40
TRACKING TAGS
Read the FAQs below for questions about the tracking tags.
Last updated: October 09, 2018 06:40
How do the Tracking Tags work?
Your Wallor tracking tags are battery-free and they use another chip for scanning, not Bluetooth. They’re paper-thin and let you track anything you want. Pair your tags with your 2.0 wallet and connect them to the app.
Every tag can be tracked using these two options:
(A) If the tag is outside of the 10ft (3m) range, it’s disconnected from the wallet. In the app, you can see the last known location of your tag, time-stamped with the exact moment your wallet went out of range.
(B) If the tag is within the 10ft (3m) range, it’s connected to the wallet. You can use Augmented Reality to find out where exactly in that range is your tagged object.
Last updated: October 10, 2018 09:08
Can I put tracking tags on my credit cards?
You sure can. Our tags are paper-thin and can be attached on everything including credit cards. We don’t use any kind of magnets, so your credit cards will always be safe with the Wallor tracking tags.
Last updated: October 09, 2018 06:40
Do I receive notifications when the objects with tracking tags attached are going out of range?
Yes, we’ve got you covered. You can activate this function through the mobile app to receive either sound or pop-up notifications on your phone.
Last updated: October 09, 2018 06:40
How many tracking tags come with Wallor 2.0?
The Card Holder Split, Bifold and Travel rewards each come with 6 tracking tags. The Full Package rewards come with 18 tracking tags. But we have included the tracking tags in our Add-Ons, so you can always get more.
Add $12 to your pledge for 1x Pack of 6 Tracking Tags.
The Basics rewards do not include Tracking Tags.
Last updated: October 10, 2018 09:34
Do the tags come in different sizes?
The Tracking Tags used in the campaign video are an older version. Because we’re always working on the tech, we improved it with a better range so you can see the updated tracking tags in the demo video further down the campaign page.
Last updated: October 09, 2018 06:40
CHARGING & POWER BANK
Read the FAQs below for questions about charging and the power bank.
Last updated: October 09, 2018 06:43
Do all wallets come with a power bank?
Yes. All the wallets in both the 2.0 range and the Basics range come with a lightweight integrated power bank (around 0.25in / 6mm thick). All the power banks are completely detachable.
The power banks come in 3 sizes: (A) Card Holder Split - 1,500 mAh (about 60% of an iPhone X) (B) Bifold - 2,500 mAh (about 92% of an iPhone X) (C) Travel - 4,000 mAh (about 160% of an iPhone X)
Last updated: October 10, 2018 09:34
What is the 2.0 wallet’s battery life and how long does it take to charge?
Every Wallor 2.0 wallet has a long battery life of around 20-30 days depending on the usage and it fast-charges in only 1 hour with our wireless charging dock (included with every 2.0 pledge).
Last updated: October 10, 2018 09:34
Can I use the fast wireless charging dock to charge anything else besides my 2.0 wallet?
Yes, of course. Our charging dock uses the same wireless fast charging technology needed for phones also. So you can use it for any device that is compatible with QI wireless charging, such as your smartphone (iPhone, Samsung or any brands that are compatible). It can fast-charge any phone that has a 10W capacity.
Last updated: October 10, 2018 09:34
My phone doesn’t support wireless charging. Is there a solution so I can charge my phone with the wallet?
So you don’t have the latest smartphone, huh? No worries. For phones that don’t have wireless charging capabilities, we have included among our Add-Ons the QI Receiver. Attach it to your phone and you’ll be able to charge it wirelessly on your Wallor 2.0 or Wallor Basic.
Add $15 to your total pledge amount for 1x QI Receiver.
Last updated: October 10, 2018 09:34
When you charge your 2.0 wallet, what exactly is getting charged?
When you place your 2.0 wallet on the charging dock, you charge the integrated tracking device.
Last updated: October 10, 2018 09:34
RFID
Read the FAQs below for questions about the RFID functionality of Wallor.
Last updated: October 09, 2018 06:45
Is there a pocket that is not RFID blocked?
Every Wallor wallet has full RFID protection. It’s for your own good. For the Bifold and Travel wallets, we have integrated an outside temporary holder for your train ticket or boarding pass, so you can use that whenever you need it.
Last updated: October 09, 2018 06:45
WALLOR APP
Read the FAQs below for questions about the Wallor App
Last updated: October 09, 2018 06:45
Is the Wallor app compatible with both iOS and Android?
Yes. We’ll be adding support for Windows Phones as well in the near future.
Last updated: October 09, 2018 06:51
Can I access the app from another device to track my stolen phone?
Yes. The app will be connected to our tracking portal which can be accessed from any device, such as a tablet.
Last updated: October 09, 2018 06:45
What happens if both my 2.0 wallet and phone are stolen at the same time?
Wow, that’s a tight spot to be in. But we’ve got you covered. The Wallor app will have a feature similar to the “Find My iPhone” one, that you can access from any secondary device. This feature is already in the works and will be available before your Wallor 2.0 reaches you.
Last updated: October 10, 2018 09:34
ALERTS & NOTIFICATIONS
Read the FAQs below for questions about the alerts and notifications.
Last updated: October 09, 2018 07:16
If I forget my 2.0 wallet or someone steals it, how fast do I get notified?
You get a notification as soon as your 2.0 wallet is out of the safety range. You can set the range to one of three options: 16.5ft (5m), 33ft (10m) or 164ft (50m). The entire Wallor 2.0 family has an integrated smart function that marks as “safe” locations in which you are stationary for a longer time. You can control the size of the area through the app. By default, a safe location comes with an area of 16.5ft (5m). If the phone and wallet leave the area together, no notification will be sent and the wallet will be marked as safe and on the move.
Last updated: October 10, 2018 09:34
I can’t find my phone. Does my Wallor 2.0 help with that?
Sure does! The Wallor logo on your wallet is actually a hidden button. When you press it, your phone will light up, vibrate and sound. These options can be controlled through the app settings.
Last updated: October 10, 2018 09:34
What happens if someone grabs your phone and runs away?
Once that happens, the movement sensor activates and your wallet starts ringing. Then, if you press the Wallor logo button on the 2.0 wallet, your phone starts ringing. That’s how you can quickly identify the mofo that dared to steal from you, especially in a crowd where this would otherwise be impossible. But if for example your wife borrows your phone and you want this functionality turned off, you can do that in the app.
Last updated: October 10, 2018 09:34
Can I customise the alarms for each wallet and tracked item with a different sound?
Yes. For every item you use the tracking tags for, you can customize the alarm. You can also set up a different ringtone for each of your Wallor wallets.
Last updated: October 10, 2018 09:34
Will I be notified when the battery is low for my wallet - the tracker in Wallor 2.0?
Yes, duh. You’ll get an alert on your phone similar to the “Low Battery” notification.
Last updated: October 10, 2018 09:34
What Bluetooth version is Wallor 2.0 using?
All Wallor 2.0 wallets come with Bluetooth 5.0 (BLE 5.0).
Last updated: October 10, 2018 09:34
NOT ABOUT THE TECH
Read the FAQs below for questions that are not about the technology integrated in Wallor.
Last updated: October 09, 2018 07:16
What are the dimensions of Wallor?
Here are the dimensions of all the Wallor wallets, in this order: length x width x height (fully loaded). For more details and pictures, check out the “Meet The Players” section on our campaign page.
(A) Card Holder Slim: 2.7 x 4.2 x 0.4 inches / 7 x 10 x 1.2 cm (B) Bifold Horizontal: 3.5 x 3.9 x 0.7 inches / 9 x 10 x 1.8 cm (C) Bifold Vertical: 3.9 x 3.5 x 0.7 inches / 10 x 9 x 1.8 cm (D) Travel: 5.4 x 4.3 0.7 inches / 13.8 x 11 x 1.8 cm
Last updated: November 12, 2018 04:22
Is Wallor waterproof?
No leather product with stitching can be fully waterproofed, so that’s your #TodayILearned. Both the tracking device inside the 2.0 wallet and the power banks are waterproof. The wallet itself is water resistant, so you’re fine even if it rains. But don’t go deep sea diving with it, man. And definitely don’t put it in the washing machine, even though you’re going to get a notification if you do that.
Last updated: October 10, 2018 09:34
Can I fit bills / banknotes into Wallor?
Yes. You can fit bills into any wallet in the Wallor family. In the Card Holder Split, the bills should be folded. Bifold Horizontal and Bifold Vertical have a dedicated bill pocket that fits all major currencies. Travel has a large pocket in which you can fit your bills.
Last updated: October 09, 2018 07:16
Can I store coins in the Wallor wallet?
Yes. All Wallor wallets come with a pocket that can be used for coins, besides the dedicated power bank pocket. That can also be used for coins if you need it. Does anyone need two pockets for coins?!
Last updated: October 09, 2018 07:16
How careful do I have to be about sitting on Wallor if it’s in my back pocket?
The tracker inside the wallet is very well protected in a hard plastic case. That keeps it safe and resistant to heavyweights, so no reason to stress here.
Last updated: October 09, 2018 07:16
What kind of leather is Wallor made of?
As a standard, all wallets in the Wallor family are made of high-quality genuine Nappa leather. However, a vegan microfiber leather option is among our stretch goals.
Last updated: October 09, 2018 07:16
Do I have to pay VAT/tax when I receive my Wallor?
No, you don’t. We are shipping your Wallor from one of our four international logistic points, which means no customs fees for you. You’re welcome :)
Last updated: October 09, 2018 07:16
Does Wallor come with a warranty?
Yes. Your Wallor comes with one year warranty.
Last updated: October 09, 2018 07:16
EXTRA ADD-ONS. How do I add more items to my pledge?
Select your reward and your Shipping destination. Then just add up the Pledge amount displayed (includes reward + shipping) with the cost of all the extras you want and fill it in manually. Yes, you can have as many add-ons as you want. No, you don’t need to be a math-whiz. Use your phone’s calculator.
Here are some examples to help you along.
NEW BACKER: Jim from USA pledges for an Early Bird Bifold Horizontal and wants to add an extra pack of 6 Tracking Tags.
He selects the Early Bird Bifold Horizontal and then his shipping destination. He adds up his current pledge amount (includes reward + shipping) with the cost of the extra pack of 6 Tracking Tags.
Calculator shows: $181 + $12 = $193. That’s the number he manually fills into the Pledge amount box and continues to the next screen.
EXISTING BACKER: David from Australia pledged for an Early Bird Travel Wallet. After a few days, he wants to get another one for his best mate plus a QI Receiver.
He clicks ‘Manage your pledge’, then ‘Change your pledge’. He adds up his current pledge amount (includes reward + shipping) with the cost of an extra Travel Wallet and QI Receiver.
Calculator shows: $201 + $199 + $15 = $415. That’s the number he manually fills into the Pledge amount box and saves the changes.
Last updated: October 09, 2018 07:16
Got a question we haven’t answered?
Contact us anytime at [email protected] and we’ll get back to you as soon as possible.
Last updated: October 09, 2018 07:16
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.